DHDCare

Compelling advantages over traditional OEM support contracts

Dramatic OPEX Maintenance Reduction (60%-90%)

DHDCare Client Portal (Asset Management Tool)

24x7x365 Remote Support

Ticket Escalation and Parts Replacement

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Overview

DHDCare is our third-party maintenance option providing the opportunity to substantially impact OpEx/CapEx infrastructure spending while maintaining the flexibility needed to maximize your budget. Remote and on-site OEM certified technical support (TAC) and advanced hardware replacement options (Parts) are available at a fraction of the cost of OEM support and are customized to match your unique coverage needs. Our customers benefit from a 60-90% reduction in annual maintenance expenditures without sacrificing premium customer support.

SERVICE OFFERINGS

Designed with your goals, budget, and existing network structure in mind

DHDCare Service Level Agreements (SLAs) are designed with your goals, budget, and existing network structure in mind. TAC and Parts coverage windows range from 8×5 to 24×7, and we provide NBD, 4HR Resolution and 4HR Parts coverage options that include on-site technical support and on-site spares. TAC-Only and additional Professional Services are available.

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Ticket Escalation

DHDCare’s Incident Response System designates priority level and initiates ticket escalation when incidents cannot be resolved by remote technical support. Advance hardware replacements are processed with the urgency that fits your budget and network needs. Reduce downtime, operate more efficiently, and keep costs low.

24x7 Remote Support

24x7x365 Remote Technical Assistance for hardware use, configuration, and troubleshooting with access to certified Tier 4 engineers provides greater network stability, decreases risk and improves overall performance and security.

Support Across Platforms

DHDCare extends across manufacturer platforms and IT environments, including Cisco, Juniper, Dell EMC, HP, IBM, F5, Extreme, Netapp, Hitachi and more.

DHDCare enables you to extend the use of EoS/EoL equipment in your network, yielding a better return on your investment. Leverage DHDCare to break out of the IT upgrade cycle and increase allocations to new projects.

Global Services

DHDCare supports international clients by utilizing a dependable, global network of certified technical support staff, priority shipping with our trusted carriers, and on-site or regional equipment sparing. Spanish-speaking support staff are available.

DHDCare Client Portal

DHDCare’s Client Portal provides 24/7 visibility and access to our asset management tool and world-class ticketing system. The DHD Portal allows our clients to upload OEM contracts for customers with a diverse portfolio of maintenance, to effectively maintain up-to-date information about service coverage including notifications about expiring contracts. Simple navigation enables users to sort by category, and export summary results that can be configured strategically for convenient oversight.

Supported Manufacturers

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Why choose us?

“It’s simple. With every order, we aim to deliver what our customers want, when they want it. This formula not only makes them look good to their internal team/management but to THEIR customers.” It’s our customer commitment.

Significantly reduces

Capex/Opex Infrastructure Costs

First-class Customer Service

for Sales and Operations

Flexible BOMs leverages Legacy Equipment

Extend EOS/EOL use through TPM Offering

 Quick Delivery

Competitive Pricing